FAQ

Most classes are still held online but we started some onsite classes in September 2021 and offered the first in person class for kids in January 2022.

Summer camps 2020, 2021 and 2022 were and will be held  onsite .

Check the latest information on our COVID-19 page

Our priority is the health and safety of our students and teachers. 

We adapt every week to the situation. Some classes are held onsite. 
We plan to reopen the library to our memers in February 2022 and to the general public in April 2022, if the situation allows it.  

Onsite activities are currently on hold and may resume in April 2022 depending on the covid situation. 

Our premises are open for Summer Camps, according to the San Francisco Department of Public Health and DCYF guidance.

We will continue to keep you updated about the situation.

Check the latest information on our COVID-19 page 

You should receive an email sent from your teacher or our administration one day before the class with the link to your live class to the email you used to register for the class.

For the live class, if you still haven’t received the link 2 hours before the class, please contact us. 

Since the beginning of the shelter-in-place order, books can be purchased online and delivered by mail to your home (express shipping). For most textbooks we don't have them onsite and they are now sent directly by our provider. 

Please allow 1 to 3 business days to process your order, plus shipping time if you order a paper copy. 

You will find on this page the textbooks used in our French classes.

We have updated our policies on April 9^th , 2020, due to the pandemic  and technical restrictions. Check our policies here.  

While our classes are online due to the COVID-19 Shelter In Place Order, we cannot provide make-up class options. Therefore, if you miss class, it is forfeited.

We apologize for any inconvenience. 

We have updated our policies on April 9^th, 2020, due to the pandemic. Check our policies here.

During the Shelter In Place Order for COVID-19, pro-rated prices are available for late registrations only.
 
If you are in an exceptional situation (such as having a baby or undergoing surgery) please contact us via email: afsf@afsf.com. 

We have updated our policies on April 9^th 2020, due to the pandemic. Check our policies here.

During the Shelter In Place Order for COVID-19 and from April 9^th to further notice,  we only offer credits for a future session.  Refunds will not be offered. 

Class withdrawals must be made in writing, addressed to Noëmie Herail, noemie@afsf.com, and CC afsf@afsf.com  and should include a request for a class credit with justification. 

In this specific situation a class credit, not redeemable for cash, can be issued up to the end of the sixth week of an eight-week session. This credit is valid for 1 year from the date it was issued.

Classes held, whether you attended or not, before receipt of a withdrawal notice will be deducted from the credit.

Credits are not issued for membership, books or Moodle platform and any other instructional material.

When the Shelter in Place Order went into effect, we were deemed a non-essential business and had to close our premises. The transfer to online classes required a huge investment and tremendous efforts to set up the platform, train our teachers and staff and create content.

We accomplished this goal with sleepless nights, long hours and a necessary economic toll to our non-profit budget. 

In addition, our usual process for refunds is paper and check-based and requires the sign off from several people in our organization. While our premises are closed an with these members staying fully remote, we cannot afford to be mailing all of the necessary documents for sign off amongst all these members.

This decision has been made and posted on our policy page on April 9^th, 2020.

We know this may be frustrating and inconvenient for some students, but as you know, this period is difficult for small businesses and non-profits like us, and we are doing our best to continue supporting our employees who are already experiencing pay cuts due to reduced hours and number of classes. 

We are still offering credits to students, so they can come back, for a future session or wait until classes are back in the premises if online classes don’t work for them.  

We hope you can understand the difficult business decisions we have to make during this time, and we apologize for the inconvenience this may cause to you.

Yes, we offer online events and workshops several times each month, since the beginning of the pandemic.

Events: For the list of events and to get the registration link, check our event calendar. Seats are limited to offer the best experience. 

Workshops: For the list of workshops and to get the registration link, check our workshops page. Seats are limited to offer the best experience. 

We offered TCF exams throughout 2021 with many restrictions in place and are now also offering DELF exams for 2022. 
Space is very limited, we'll keep you updated if we need to cancel or postpone them depending on the evolution of COVID-19.

Our summer camps are held onsite. 
we offer online classes for kids and teens. 
Our first class back onsite for kids was reopened in January 2022. 

Programs for kids and teens are available mostly online for the school year 2021-2022. 

More information about our kids and teens programs.

We check our reception emails every day, from Tuesday to Saturday but with reduced hours and some days we are fully remote.

We receive phone calls at (415) 775-7755. If we are not able to answer the phone, don't hesitate to email us or  leave a message with your name and phone number and the reason of your call, we will call you back as soon as possible!

Updated hours of operation & contact