Covid-19 information

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The Alliance Francaise de San Francisco reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.



Adult or kids Group classes 

The Alliance Française of San Francisco, as a community-supported and locally-run nonprofit cultural center, wishes you to have a very positive experience, both as a student and as a member. Please note the following important policies.
The Alliance Francaise de San Francisco reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

Enrollment Policies

The AFSF is a non-profit, non political, non-discriminatory organization operated locally.

Tuition and fees must be paid in full at time of registration. In exceptional cases, two payments can be made with the consent of the Director of Studies. Acceptable forms of payment are check, money order (payable to Alliance Française de San Francisco), or credit card (Visa & MasterCard preferrably). When a student's employer pays course fees, an authorization letter from the employer is required.

1. Enrollment: Registrations are accepted in the order received until the class is declared full (maximum of 10 students online).

2. A minimum of six enrollments is required to open fully a class. If this quota is not met, students already enrolled in such class will be offered alternative courses,  or will be offered a reduced number of hours as follows (see table below):

6 and more enrollments: Full course duration,
5 and 4 enrollments: shortened course duration (see table below),
1 to 3 enrollments:
First class duration is 1h30min  (for normal duration of 2h or 2h30min) and 1h (for normal duration of 1h30). After the first week of the session, students will be offered alternative courses, semi-private or private classes (at the semi-private or private classes rates) or a credit valid for one year (amount of the credit : price paid for the class, less the first class), or a refund.

3. A complimentary one-year Individual Membership with the Alliance Française of San Francisco is given to all students who register for a class that is eight weeks or longer in duration. Membership benefits include borrowing privileges with our large multimedia library and our online library, Culturethèque, as well as discounts to certain Alliance events. Please note that registrations for workshops are not eligible for this complimentary membership, and that memberships are nonrefundable and nontransferable.

4. Non-beginner students who have not previously studied at the Alliance Française must have taken a placement test.

5. Missed Classes/Make-Up Policy: UPDATED FOR COVID-19: While our classes are online due to the COVID-19 Shelter In Place Order, we cannot provide make-up class options. Therefore, if you miss class, it is forfeited. We apologize for any inconvenience.
If a student misses one of their scheduled classes during a session, they may take an equivalent class during the same session to make up for the missed classes. Check the schedule for equivalent classes here,  and contact afsf@afsf.com with questions. The AFSF does not offer credit for missed classes after registration, except in extreme extenuating circumstances as determined by the AFSF staff.

6. Prorata Policies: UPDATED FOR COVID-19: During the Shelter In Place Order for COVID-19, pro-rated prices are only available for late registrations. 
If a student knows that they will miss one class or more prior to registering for the session, they can call the AFSF and purchase a pro-rated price, under the following guidelines:
(a) Beginner & Intermediate Grammar Classes - student may only pro-rate up to 2 classes (must purchase a minimum of 6 classes).
(b)Intermediate Conversation Classes - student may prorate any number of classes.
(c) Advanced Classes 
- student may prorate any number of classes.

Course Cancellations and Changes

The Alliance Française of San Francisco reserves the right to cancel courses, adjust curriculum or change teachers at any time during the session. New classes must reach a minimum enrollment of four students in order for the class to open, and a minimum of six students to be fully open.  Current classes must have a minimum of three students enrolled 24 hours prior to the start date to be maintained. Courses are typically cancelled due to insufficient enrollment (minimum of 4 students), unavailability of an instructor, or inability to schedule appropriate instructional space. If your course is cancelled, you will be notified by telephone or e-mail and given the option to transfer, to receive a credit or to be fully refunded.

Duration of classes for smaller groups  

From the session 6 -2019, a minimum of 4 students  is required to keep a class open (instead of 3 students previously).

Duration of the first lesson

Initial duration of the group class 2h30 2h00 1h30
Number of paying students for the first lesson 6 students and more 2h30 2h00 1h30
4 or 5 students 2h00 1h45 1h15
1 to 3 student(s) 1h30 1h30 1h00
For classes with only 1, 2, or 3 students, the remaining lessons of the course will be cancelled.
Options: class transfer, semi-private or private classes, credit, refund.


Total number of hours of group class during the session 

If the normal duration of the group class is: 2h30 2h00 1h30
Then, the total number of hours of group class during the session, according to the number of students enrolled for the session, is: 6 students and more 20 hours 16 hours 12 hours
4 or 5 students 16 hours 14 hours 10  hours



Withdrawals and Refunds


UPDATED FOR COVID-19:  During the Shelter In Place Order for COVID-19 and until the enf of the year 2021,  we only offer credits for a future session.  Refunds will not be offered. 
Class withdrawals must be made in writing, addressed to Noëmie Herail,
noemie@afsf.com, and CC afsf@afsf.com  and should include a request for a class credit with justification. 
In this specific situation a class credit, not redeemable for cash, can be issued up to the end of the sixth week of an eight-week session. This credit is valid for 1 year from the date it was issued. Classes  held, whether you attended or not, before receipt of a withdrawal notice will be deducted from the credit.

Refund policy for the Workshops: Attendees can cancel their participation in the workshop 7 days before the workshop start date. Upon cancelation of the workshop, an attendee will receive a credit that is available for any other products offered by the Alliance Francaise of San Francisco and valid for 1 year from the date of the cancellation. 


Credits are not issued for membership, books, Apolearn platform and other instructional material.



Private Classes

The Alliance Francaise de San Francisco reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

  1. Class times are decided by the student and the teacher. Different rates apply for classes held off the Alliance Française premises and for semi-private classes.
  2. The first hour of lessons with a new teacher will be dedicated to evaluate the level of the class, the objectives of the course, the expected progression and the method that will best suit the student.
  3. The student decides the content of the classes. Make sure to let the Director of Education and your instructor know of your class content requirements in advance to ensure the best preparation.
  4. The Alliance Française de San Francisco requests that you purchase a minimum of 12 hours of instruction at the time of registration. Fees entitle students to a free one-year membership to the Alliance Française (benefits include access to the library and to social and cultural events, as well as other various promotions, etc).
  5. Payment can be made in cash, by check or credit card (Visa or MasterCard).


Very Important 

In case of cancellation, a minimum 24-hour notice is required; otherwise, the entire duration of the missed class is forfeited.

No refunds will be given for private classes, but the amount may be transferred upon agreement for group classes partially or in totality (during the same calendar year). 

Purchased private classes are valid for 1 calendar  year starting from the date of purchase. 



Policies for private classes special offer to students 

The offer is only available to students who are enrolled in French 4 teens course during the current session

2020-2021 school year.

In case of cancellation, a minimum 24-hour notice is required; otherwise, the entire duration of the missed class is forfeited.

All hours must be done during the current school year online. No report over the next school year. 

No reimbursement, credit or refund. Not transferable. 


LEARNING CAMPS / pods


REGISTRATION FOR A CAMP / POD INDICATES THAT YOU HAVE READ AND AGREE TO COMPLY WITH THE ALLIANCE FRANCAISE OF SAN FRANCISCO'S CANCELLATION POLICY.

THIS POLICY IS SUBJECT TO CHANGE. ALL REGISTERED KIDS WILL BE NOTIFIED OF ANY CHANGES.

PAYMENT INFORMATION

The $500 deposit per child per session, due at the time of registration in order to secure your kid's spot in camp/pod, is a non-refundable deposit, barring medical issues (see below).

WHY DO WE HAVE THIS POLICY?

When we reserve a spot for you, we are prohibiting others from signing up, as we have limited space available. There are no camp/pod sick-day credits.

REFUND POLICY

First, we would like to encourage you to simply move to another session so your child can still experience one of our camps/pods. However, we understand that different circumstances can occur and you might need to cancel your registration. To do so, please call or email us as soon as possible.

A pro-rata refund will be issued if your school resumes or if the City does not allow us to operate.

If you need to cancel for any reason and would like a partial refund or transfer, you must notify camps@afsf.com,   noemie@afsf.com, and  afsf@afsf.com at least 21 days in advance of your selected session.


MEDICAL REASONS FOR CANCELLATION 

We understand that medical issues may arise over the course of the year or just as your child is set to attend camp/pod.  Please call us as soon as possible to inform us of your need to cancel. Cancellation requests due to illness or accident prior to the camp/pod session start date require a physician’s written verification. Upon receipt of verification, we will issue a full refund.  If your child is sick and there is time and room, we will work with you to switch your child to a later session. **If your child is sick with COVID-19 symptoms, they may only return for a later session once they have been cleared by a medical professional and test negative for COVID-19.

SWITCHING SESSIOns

Switching from one session to another is definitely possible, though it depends on your timing. If you decide you want to transfer to another session, and spots are available in that session, you’ll need to pay a $50 transfer fee. Requests to switch sessions must be made in writing to noemie@afsf.com and must be made prior to 21 days out from session.

Registration is only transferable during the same calendar year from original camp/pod registration date.

If clarification on this policy is needed or if  you have any questions please feel free to email us at noemie@afsf.com.

TRANSFERs

If you need to transfer your registration to someone else for the whole session, partial transfer are not available at any time, you must notify us and do so prior to 5 days out from session start date. There will be a $50 transfer processing fee. Cancellations and transfer requests must be in writing by email to noemie@afsf.com.

You cannot transfer your registration to a session next year or to a following season. Registrations can only be transferred within the same calendar year.

We reserve the right to cancel a session date if participation numbers are not adequate. You may select an alternative session date, or you may request a full refund of tuition paid. Cancellations of sessions will occur a minimum of one week prior to the session.




Exams

When can I register  ? 

Registrations are open until 30 days before the exam (unless otherwise posted).  FOR TCF DAP, registrations close 45 days before the exam. 
We need a minimum of 3 candidates to organize an exam session. If the minimum required number of candidates is not reached, we will offer you to register for the following session.

Exam date modification

If you contact us via email before the 30 days limit we might be able to change your date,  within 30 days before the exam you will have to pay again the full price to change the date. 

Cancellation / refund

We do not offer refunds for cancellations under any circumstances for the exams.

Attestation Shipping ( optional) 

If you will not be able to come pick it up your attestation, we offer a shipping service in the US at $25.
We can only send the official documents via certified mail.
Please pay for shipping at the time of exam registration if you would like this service.

Registration

Your registration is not confirmed until we receive your payment.
Exam fees are not refundable.



Contact Us

Alliance Française de San Francisco
1345 Bush Street | San Francisco, CA 94109
+1 (415) 775 - 7755
E-mail: afsf@afsf.com

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Alliance Française de San Francisco is an American Public Charity Nonprofit, tax-exempt under section 501(c)(3) of the Internal Revenue Code.

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